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1. General The following general terms and conditions apply to all orders placed by the customer (hereinafter referred to as "you") with Onrude, hereinafter referred to as "Onrude", "us" or "we", via the Onrude websites. By using onrude.nl and/or placing an order, you accept that you are bound by the terms and conditions below (the "Terms"). Make sure you have read and understood the terms before placing your order. Only persons aged 18 years or older, who are not under guardianship and do not act in the capacity of a company, with a delivery address in the Netherlands (with the exception of the BES and ABC islands) can place an order. Orders paid with iDEAL can be made from the age of 16. The fact that products or services are offered at any time on onrude.nl does not guarantee that these products or services are available at all times. We reserve the right to withdraw products at any time. We reserve the right to change these terms from time to time without prior notice to you. The version of the terms and conditions, which applies to your order, is the version that can be found on onrude.nl at the time of placing your order. Onrude wants to offer you the best possible online experience. To make this possible, we need to make sure that our services run seamlessly. You do not understand or agree (i) to post, transmit, redistribute, upload, or promote any communications or content that may be harmful or adversely affect our businesses, products or services; (ii) not to act in a manner that or not to use a device that restricts, harms, interferes with or inhibits other users from using or enjoying the website, or affects the security of the website, or (iii) does not use a device or attempt to use an engine, software, tool, agent or other device or mechanism (including, but not limited to, , spiders, bots, crawlers, avatars or intelligent agents) to navigate and search the website, or to copy the content of the website. We reserve the right to immediately block access to the site and close the account of users who violate this provision or any other provision in these terms and conditions. 2. Prices and shipping costs The prices stated on onrude.nl include the statutory VAT, but exclude the shipping costs. Printing, typographical errors and price changes reserved. The shipping costs are the same for all orders, regardless of the size and weight of your order. The costs for each shipping option are clearly stated during the ordering process. Our standard shipping costs are € 4.10 within the Netherlands. (If otherwise indicated.) 3. Order/contract termination You can order via onrude.nl, onrude.com and onrude.eu If you have registered your e-mail address, you will receive a confirmation by e-mail after placing an order. In the unlikely event that we are unable to deliver your order, we will let you know as soon as possible. If the order has already been paid for, we will try to refund the payment via the payment method you used. If the refund needs to be made in a different way, Onrude will notify you and ask you to contact customer service who will handle the refund. 4. Delivery Onrude takes the utmost care in the registration and processing of orders and strives to deliver your orders to a residential address or pick-up point in the Netherlands, in accordance with your chosen delivery method. Unfortunately, we cannot deliver to the BES and ABC islands. Your first order will always be delivered to your home address. Onrude strives to process orders as quickly as possible and on a first come first served basis. We strive to deliver within 3 to 5 days after confirmation of an order, unless otherwise agreed. Although we strive to deliver within the set period, delay may arise due to unexpected events. In the unlikely event that the delivery does not take place within 30 days, you can cancel the order. Before you place an order, you will be informed about the expected delivery period. If you have registered your e-mail address, you will receive a confirmation by e-mail after placing an order, containing the expected delivery period. For our full delivery policy, please visit onrude.nl. If your order does not arrive on the scheduled date, please contact customer service. 5. Revocation of an order. You can cancel or return your order from the date you placed the order up to 30 days after receiving the ordered items. If the items have been charged to you, you will receive the amount excluding the standard shipping costs and excluding the return costs, provided that this is the case. For our full return policy, please visit onrude.nl. If you wish to cancel or return your order, please notify us in writing, preferably with the pre-printed return form in your package. Alternatively, you can fill out and submit the local consumer authority's standard form. Return the items as listed below in section 6 (Returns), within a period of 30 days as mentioned above in section 5.1. We will try to refund the money as soon as possible and in the same way as you paid (or, if the items have not yet been paid, settle the return of the items with your balance), no later than 14 days after receipt of your cancellation, provided that we have received the items, or proof that the items have been returned. A different payment method can be used for the refund if you give permission for this. In any case, this will not entail any additional costs. If a received item is defective, please notify Onrude immediately and return the item as set out in section 6 (Returns) below. All products that are registered as defective will be fully reimbursed by Onrude. The provisions in these terms and conditions do not limit any legal rights. 6. Returns Onrude guarantees a full reimbursement of returned items pursuant to paragraph 5 (Revocation of an order), provided that all items are returned in the same condition as they were in upon receipt. This means that the items must not be damaged, dirty, washed, modified or worn (other than fitting the item) and that labels or price tags have not been removed. Shipping costs will be refunded when you return the entire order. It may take up to 14 days for the refund to be processed. All our packages include a pre-printed return form that you can use if you want to return items. More information about our return procedure can be found on the delivery note and in our Return Policy. You can drop off the return package at a postal agency or pick-up point in the Netherlands. You can always return items within 30 days. You can also use your refunds to exchange items or to make new purchases in-store, but only if you've paid through iDeal or a credit card. 7. Payment methods. You can pay for your items in the ways shown below.Credit or debit card (with Visa or Mastercard logo) You can enter your payment details when ordering and use a valid credit or debit card (with VISA or Mastercard logo). The relevant amount will be booked immediately on your credit/debit card and will not be debited until the goods have been shipped. Onrude reserves the right to check the validity of the credit/debit card, as well as the credit limit in relation to the order amount and whether the address details of the buyer are correct. Based on these checks, we can refuse an order. Ideal During the ordering process, you will be redirected to your bank to complete the payment. You have the option to pay via iDeal if you use online banking. Your payment will be debited from your account immediately PayPal / Other You will receive the legally required invoice in the shipping confirmation email. You are required to provide a correct email address and inform Onrude if your email address has changed. 8. Our liability These terms do not limit or exclude Onrude's liability when it comes to matters that we cannot limit or exclude our liability under the law. Onrude accepts liability for fatal or bodily injury caused by our negligence or that of our employees or representatives. We are not looking for exclusion from liability as a result of deception by our employees or representatives. In the event of violation of these Terms, we are solely liable for losses reasonably foreseeable as a result of such violation. Onrude is not responsible for indirect losses that are an additional effect of the original loss or damage, such as loss of profit or loss of opportunity, or failure to deliver goods or non-compliance with any other obligation under these Terms, if such default is the result of events beyond our control , including, but not limited to, fire, flood, storm, uprising, political unrest, war, atomic accidents and terrorist activities. Our total liability to you for losses or damage that have arisen as a result of your order on onrude.nl is limited to the total amount of your order. 9. Colours and dimensions We do everything reasonably possible to display the properties of our products, including the composition and colors, as accurately as possible. The color you see depends on several factors: screen quality, app version, computer system etc. The dimensions of the items on onrude.nl are only guide values. They are meant to give you an idea of the model or fit of that particular item and do not guarantee the actual dimensions of the item you receive. The final dimensions of an item may vary depending on the material used for production. 10. Warranty If the items you have purchased are defective, Onrude will fully comply with the legal warranty regulations. If you have a complaint due to obvious material or manufacturing defects regarding goods delivered by us, including transport damage, you can inform us by returning the goods without delay together with the pre-printed return form. 11. Transfer Onrude reserves the right to transfer or transfer any claims for payment [including any payment terms] in connection with the delivery of goods to a third party. 12. Immunity If any part of these Terms is declared invalid or void by a court or legislator, the remaining Terms shall remain in force. 13. Property rights All intellectual property rights, such as trademarks and copyrights to onrude.nl are vested in Onrude. Any use of onrude.nl or its contents, including the copying or storage of such content in whole or in part other than for your own, personal and non-commercial use is prohibited without the prior written permission of Onrude. 14. Company information Onrude Registered office: Van Swietenstraat 112 Netherlands Postal code: 2518SM The Hague Kamer van Koophandelnummer: 81978235 BTW-nr.: NL003625062B77

Customer commitment to data protection and privacy. Protecting your personal data and privacy is of the utmost importance to Onrude. Principles: Onrude demonstrates its commitment to data protection and privacy by respecting the following principles. Onrude uses personal data in a legal, fair, correct and transparent manner. Onrude does not collect more personal data than necessary, and only for legal purposes. Onrude does not store more data than necessary or longer than necessary. Onrude protects personal data with the required security measures. About this privacy statement. This Privacy Statement aims to establish a clear, concise and transparent communication about the collection, use, processing, storage, etc. of personal data in connection with Onrude's customers. Within the meaning of this Privacy Statement, "Onrude Customer" means a past, current and potential customer or user of a product or service offered by an Onrude affiliate and brand, visitors to any of our official websites or stores, members of a loyalty programs, community, or member of a loyalty program or community. Who is responsible for processing your personal data? The Dutch company Onrude is the main responsible for the processing of personal data within the scope of this Privacy Statement. Under certain conditions, the responsibility for data protection and your privacy will be shared with one or other legal entities, either an onrude affiliate or a third party. Under each specific section of this Privacy Statement, you will be informed who is responsible for processing your personal data, how the responsibilities are assigned and under what modalities you can exercise your rights. Identity of onrude's data processor. Van Swietenstraat 112 2518 SM The Hague The Netherlands What is the legal basis for the processing? Onrude is not authorised to collect, process, use, store, etc. personal data without valid legal grounds. Legality can be inferred from your consent, through a contract, statutory obligations or from our legitimate interest as a company. For each specific processing objective regarding the processing of the personal data we collect from you, we inform you of the legal grounds applicable, and what rights you can exercise, both if the provision of personal data is required or required by law to conclude a contract, and when it is mandatory to provide the personal data and the possible consequences if you choose not to. What are your rights? Right of access: You have the right to request information about the personal data we hold about you at any time. You can contact the customer service that can provide you with this personal data via e-mail. Right to portability: When Onrude processes your personal data by automated means on the basis of your consent or on the basis of an agreement, you have the right to obtain a copy of your data in a structured, commonly used and machine-readable format, transferred to you or to another party. This only relates to the personal data you have provided to us. Right to correction: You have the right to request correction of your personal data if they are incorrect, including the right to complete incomplete personal data. Right to erasure: You have the right to delete the personal data processed by Onrude at any time, except except in the following situations: * you have an ongoing case with customer service * you have an open order that has not yet been shipped or has been partially shipped * you have an outstanding debt with Onrude, regardless of the payment method * you are suspected of having misused our services in the last four years or you have misused our services in the past four years * your debt has been transferred to a third party in the last three years or in the past year for deceased customers * your credit application has been rejected in the last three months * if you have made a purchase, we will retain your personal data in connection with your transaction for the purposes of the accounting rules The right to object to processing on the basis of a legitimate interest: You have the right to object to the processing of your personal data on the basis of a legitimate interest of Onrude. Onrude will not continue to process the personal data unless we can demonstrate a legal basis for the process that outweighs your interests and rights or as a result of legal claims. Right to restriction: In the following circumstances, you have the right to request Onrude to restrict the processing of your personal data: * if you object to the processing on the basis of a legitimate interest of Onrude, Onrude will restrict all processing of such data pending the verification of the legitimate interest. * if you have made a claim that your personal data is incorrect, Onrude must restrict any processing of such data pending verification of the accuracy of the personal data, * if the processing is unlawful, you can object to the deletion of your personal data and instead request the restriction of the use of your personal data, * if Onrude no longer needs the personal data, but the personal data is necessary for you to submit defensive legal claims. How do you exercise your rights? We take data protection seriously and therefore have a special customer service for all your questions regarding the aforementioned rights. You can reach them at any time on onrude@outlook.com. The right to lodge a complaint with a supervisory authority: If you have complaints about how Onrude processes and protects your personal data and privacy, you always have the right to lodge a complaint with the Dutch Privacy Protection Authority or another competent supervisory authority in the country where you live. Updates to our privacy statement: Our privacy statement may need to be updated. The latest version of the privacy statement is always available on our website. We disclose all material changes to the privacy statement.

Take the time to fit all items. If you decide to return item(s), you can fill in the return form in your package and return it to us together with your item(s). Please note: When returning, it is important that the return address corresponds to the courier you want to return with.The return amount of an order where you pay afterwards will be deducted from any outstanding costs on your own account. With the other payment methods, the return amount will be refunded through the payment method you used. If you have lost the return form, you can print out a new form. Each package contains a document with the return address. If you no longer have it, you can mention the return address and answer number on your package below. PostNL return address: Onrude Van Swietenstraat 112 2518 SM The Hague For more information about returning, please visit our General Information